Refund policy

We offer a 90-day return policy, which means you have 90 days from the date you receive your Volerto 2.0 hearing aids to request a return.

To be eligible for a return, the item must be returned in the same condition in which it was received, including all original packaging, accessories, and components. Proof of purchase is required.

To start a return, please contact us at contact@volerto.com. Returns must be requested and approved before sending any items back. Items returned without prior authorization may not be accepted.

Please note:

  • Returns are not free.

  • We do not provide prepaid return shipping labels.

  • Customers are responsible for all return shipping costs.

Approved returns must be sent to the following address:

Return Address:
3625 E Jurupa St, Loading Dock 39
Ontario, CA 91761
Recipient: CB-Candy
Phone: +1 (530) 512-3456

Once your return has been shipped, please email us the tracking number so we can monitor the delivery and process your refund promptly.

Damages and Issues

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us immediately at contact@volerto.com so we can evaluate the issue and assist you.

Exceptions / Non-Returnable Items

Due to the nature of hearing aids as personal care devices, returns may be refused if items are returned in unsanitary or incomplete condition.

We do not accept returns for:

  • Gift cards

  • Sale or clearance items

If you have questions about your specific situation, please contact us before returning the product.

Exchanges

We do not offer direct exchanges. If you wish to replace your item, please return the original product for a refund (if eligible) and place a new order separately.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receipt for any reason. Items must be unused, in original packaging, and accompanied by proof of purchase. Return shipping costs remain the responsibility of the customer.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved, refunds will be issued to the original payment method within 10 business days. Please note that banks and credit card companies may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at contact@volerto.com.